Massage and Covid-19

Please read thoroughly prior to booking an appointment.


Harmony on Hope Massage has re-opened! We have taken all the possible steps to reduce the risk of our work with you.  However, we cannot eliminate the risk of transmission of any virus. When you book with us you are doing so with the understanding that you taking a calculated risk. Below are the new parameters for our work. We ask that you become our partners in safety and care. Please keep in mind we are also taking measured risks to ourselves in working with you. Please honor our requests as well as your own sense of what feels right for you. 

 

Human connection is essential to our survival. Our hands are waiting for you.

 

What we are doing:

 

  • Educating our therapists and staff about masking and personal protective equipment, and extensive procedural protocols. 

  • Providing masks for our staff, and allowing them to wear their own masks, as long as the masks meet requirements.

  • Changing our shirts, footwear between each client, and our masks between each client interaction and personal task.

  • Removed all curtains and excess fabric from the space. 

  • Extensive cleaning protocol. Every surface. Every room. Between every client. And every 15 minutes for community spaces. We are using a CDC hospital grade disinfectant. 

  • We are opening with only two rooms to start, to avoid congestion. 

  • We have installed high end air purifiers, with virus eliminating technology in every treatment room.

  • We have rearranged our waiting area to allow for a more spacious experience.

  • We have changed our entire booking system in order to offer a more sanitary checkout experience.

  • We will offer hand sanitizer prior to entering the space, and in every room. We also placed automatic hand sanitizer and soap dispensers in all the restrooms. 

  • If desired, your therapist can wear gloves during the service, but we will not require this, as our hand washing protocols are extensive. 

  • Our staff will not come to work if they or a household member are experiencing any signs of illness.

  • Our therapists will be required to take their temperature upon entering the space. If they are experiencing a high temperature, they will be sent home, and cannot return until they are symptom free without medication for 72 hours.

  • Our therapists will be utilizing a contact tracing journal, and inform you of the number of outside contacts that they have come into contact with in the last 72 hours. 

  • We have suspended the sale of any new gift certificates or memberships at this time. 

 

What we ask of you:

 

  • If you are experiencing any symptom soft illness whatsoever, even allergies, we ask that you stay at home. We will be able to reschedule your appointment for at least two weeks later. 

  • If someone in your household is ill, or you have come into contact with a person that is Covid-19 positive in the two weeks prior to your appointment, please do not come in. 

  • If you are immunocompromised, we ask that you not book an appointment with us until the risk of transmission is lowered.

  • You must wear a mask for the entire time you are in our space, including during the entire massage. If your mask is removed, for any reason other than a medical emergency, we will have to stop the session. 

  • We will be appointment only and with a more limited menu than usual. Please be understanding and plan ahead with your appointments. Also we may experience last minute cancellations on a greater scale, due to our strict sick policies for our therapists. We also may need to cancel appointments if we encounter a Covid-19 positive client unknowingly. Please be understanding of these incidents. This time is unprecedented and we must maintain safety. 

  • We ask that you fill out our online intake form. We have gone paperless, which will mean every client will need to fill out this form prior to coming in. You will also be required to read and sign a waiver that will now include a specific Covid-19 section. 

  • Upon arriving to the parking lot, we ask that you call us PRIOR to entering the facility. We would like to reduce the chance of client to client interaction. Once the waiting area is free, we will let you know that you can come in. 

  • When you enter the vestibule, prior to entering our office, we ask that you utilize our provided hand sanitizer prior to opening or touching the door. 

  • When you enter the waiting area, the staff will take your temperature with a touch-free digital thermometer. We will record this temp in your profile. This will happen every time you enter the space. If you refuse to have your temperature taken, we cannot continue with the session. 

  • You will be asked to wash your hands thoroughly before the massage.

  • We ask that you leave all excess personal items in the car or at home (ie. coats, bags, purses). Please only come with what is absolutely necessary. 

  • We ask that you come alone. Guests will not be permitted to wait for you in the waiting area.

  • Unfortunately we will not be able to offer you water or any beverage upon arrival. Please bring a bottle with you. 

  • We ask that you shower just prior to coming in for your service, and recommend that you do so just after your service as well. 

  • We ask that you inform us of any recent activity in which you interacted closely with any groups more than 5 people. 

  • If you are inclined to pay or tip in cash or check,  please plan to do so on the credit card instead. We cannot accept cash, checks, or cash tips for payments at this time. 

  • If, within two weeks after your appointment you experience any symptoms of illness, please inform us as soon as possible. 

Some additional things to keep in mind:

  • ​We are starting with a limited number of massage rooms open in order to reduce the number of clients in the space at once.

  • We are starting with a limited number of therapists. All of our therapists will eventually return to work, however their schedules will be different. Please consider seeing a different therapist initially, if yours is yet to be added to the schedule.

  • We have adopted a new booking system. This will require you to fill out all of our forms digitally, even if you have already done so on paper with us. You will be asked to create an account with our booking system prior to booking and you will be asked to complete the required paperwork prior to booking your fist appointment with us. We appreciate your patience and compliance. 

  • Due to the nature of the pandemic, there may be a rise in our need to cancel last minute if a therapist is showing signs of illness. We ask for your patience as we learn to navigate our new strict precautions.

CONTACT

335 Hope Street

Providence, RI 02906

Off-street parking is available.

At this time we do not have wheelchair accessibility.

​HOURS

Mon:    9:00am - 7:00pm

Tue:      9:00am - 7:00pm

Wed:    9:00am - 7:00pm

Thurs:   9:00am - 7:00pm

Fri:       9:00am - 7:00pm

Sat:      9:00am - 7:00pm

Sun:     9:00am - 7:00pm